Privacy Policy
Last Updated: November 13, 2025
1. Introduction
Blue Wizard Plumbing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice assistant scheduling service.
By using our Service, you consent to the data practices described in this policy.
2. Information We Collect
Information You Provide:
When you call our voice assistant, we may collect:
- Your name and contact information (phone number, email address)
- Service address and location details
- Details about your plumbing issue
- Preferred appointment times
- Payment information (when applicable)
Automatically Collected Information:
We may automatically collect:
- Call recordings and transcripts
- Date and time of calls
- Duration of calls
- Phone number (Caller ID)
- Device and technical information
3. How We Use Your Information
We use the information we collect to:
- Schedule and manage your plumbing service appointments
- Send appointment confirmations and reminders
- Create and sync Google Calendar events
- Process payments for services rendered
- Improve our voice assistant and service quality
- Communicate with you about your service
- Comply with legal obligations
- Prevent fraud and ensure service security
4. Information Sharing and Disclosure
We may share your information with:
Service Providers:
We work with third-party service providers who assist us in operating our business, including AI technology providers, calendar services (Google Calendar), payment processors, and communication platforms.
Legal Requirements:
We may disclose your information if required by law, court order, or governmental request, or to protect our rights, property, or safety.
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Google Calendar Integration
When you schedule an appointment, we create a Google Calendar event and send it to your email address. This integration is provided by Google, and your use of Google Calendar is subject to Google's Privacy Policy and Terms of Service.
We only access your calendar to create appointment events and do not read or modify any other calendar information.
6. Call Recording and Voice Data
Calls to our voice assistant are recorded for quality assurance, training our AI system, and improving service delivery. These recordings are stored securely and are only accessible to authorized personnel.
Voice recordings may be transcribed and analyzed using AI technology to improve our service.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Call recordings are typically retained for 12 months unless required for legal or business purposes.
9. Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt-out of marketing communications
- Request a copy of your call recordings
- Withdraw consent for data processing where applicable
How to Exercise Your Rights:
To exercise any of these rights, please contact us at privacy@bluewizardplumbing.com or call (123) 456-7890.
10. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
11. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our Service after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Blue Wizard Plumbing - Privacy Team:
Email: privacy@bluewizardplumbing.com Phone: (123) 456-7890 Address: [Your Business Address]